Terms of Service (Terms of Use) & Policies

1) What we make & how it works

• 100% Custom Products: Every single order on our site—including our Sample Packs—is uniquely custom-made to your individual files and specifications (size, material, finish, quantity).
• Our agreement with you: These Terms of Service act like a practical service agreement for your order — when you purchase, you’re accepting the terms for how we produce and deliver your items.
• Proofs & notes: Our design team shares electronic print proofs or direction-level layout notes for your review to confirm cutlines and white-ink application prior to manufacturing.
• Production timeline: Standard manufacturing takes 5–7 business days, which begins strictly after you explicitly review and approve your digital print proof.

Looking for “terms of service samples” or a “terms of service example”? This page is our real, working version for StickerGorillas (not a generic template).

2) Files, color & materials (before you upload)

If you’ve ever searched “how to write a service agreement” or “terms of agreement” — this is the practical version for print production: clear inputs, clear approvals, clear outcomes.

3) Proofs, approvals & changes

• Before print: Review and approve your digital proofs promptly to ensure your order remains on schedule.
• Edits: Small layout adjustments prior to final proof approval are free; extensive design restructuring outside standard preflight is a paid service.
• Workflow Lock: The moment a proof is approved, files lock. No modifications, address changes, or cancellations are possible once automated custom production has commenced.

In other words: approval is the “go” moment in our terms of agreement contract for that order line.

4) Production & turnaround time

• Standard fulfillment: Production takes 5–7 business days following proof approval. Cross-border tracked delivery typically takes an additional 7–15 business days to your door.
• Rush orders: Inform us early; we will confirm feasibility and expedited manufacturing surcharges.
• Firm deadlines: For events or product launches, communicate your required delivery date in advance so we can establish written milestones.
• Force majeure: Weather anomalies, customs clearing backlogs, or global carrier capacity shortages may impact delivery windows; we will notify you immediately.

5) Shipping, taxes & customs

• Global tracked shipping is applied to all eligible destinations worldwide.
• Risk of loss: For general orders, risk transfers when the courier takes possession of the goods. For EU Consumers: In compliance with EU law, risk transfers strictly only upon physical delivery/possession of the parcel by the consumer.
• Duties/VAT: International shipments may incur local import taxes. If EU VAT is collected at checkout via our IOSS system (orders under €150), no extra VAT is due at delivery. All other custom duties remain the responsibility of the recipient.

Tip: If your country requires specialized customs declarations, notify us prior to proof approval.

6) Damages, defects & claims

7) Returns, refunds & cancellations

• Custom Goods Final Sale: Because 100% of our products are uniquely custom-printed to your individual specifications, they cannot be resold. All orders are strictly non-returnable and non-refundable once production starts.
• Pre-production cancellations: Requests made within our 2-hour grace period prior to production will receive a full refund minus any file preparation or design layout services already rendered.
• Sample Packs Policy: Our Sample Packs are fully custom-manufactured utilizing your uploaded designs and artwork. Therefore, they fall under our custom goods clause and are strictly non-returnable.
• ⚠️ EU Right of Withdrawal Exemption: Pursuant to Article 16(c) of the EU Consumer Rights Directive (Directive 2011/83/EU), the statutory 14-day right of withdrawal does not apply to personalized or custom-made items. By finalizing your checkout and uploading your artwork, you acknowledge that you waive your 14-day cooling-off period once manufacturing begins.

This is why approvals matter: once we manufacture your custom items, they cannot be restocked or reused.

8) Content & intellectual property

• You own your design. By uploading graphics, you warrant that you hold undisputed copyright, trademark, or legal licensing rights to those files and that they do not infringe upon any third party.
• Prohibited content: We strictly refuse to print unauthorized corporate logos, trademarked media characters, or content that is hateful, illegal, or unsafe. Orders breaking these rules will be summarily cancelled.
• Copyright Indemnity: The customer agrees to fully defend, indemnify, and hold harmless StickerGorillas from any third-party lawsuits, damages, or legal fees resulting from copyright or trademark infringement claims linked to the customer's submitted files.

9) Payments, pricing & quotes

• Currencies: USD / EUR / GBP are dynamically displayed and processed at checkout.
• Methods: Major credit cards and PayPal; corporate direct bank transfers are supported for verified high-volume wholesale contracts.
• Quotes: Written quotes are valid for 14 days; final confirmation is dependent on active logistics rates and file printability checks at time of checkout.
• Wholesale (2000+ units): Dedicated enterprise account service — contact us directly at [email protected].

If you’re comparing options and looking for a “service agreement template” style quote: ours is your checkout + proof approval + this page.

10) Privacy & cookies

• We respect your privacy data and deploy cookies to optimize interface performance and personalize your experience.
• Production traceability: We utilize locked order numbers and standard operating procedures (SOPs) to maintain machine color curves and cutting profiles across historical reorders.
• For detailed Privacy/Cookie policies, review our dedicated Privacy Policy page or reach out to us.

11) Warranties & liability (short)

• We warrant that all items are manufactured according to your finalized digital proofs and technical tolerances. Our total financial liability is strictly limited to the monetary amount paid for the specific affected order lines.
• We are not responsible for any indirect, commercial, or consequential losses (such as missed event windows, lost venue sales, or third-party marketing costs).
• Where total limitations of liability are restricted by localized regional consumer laws, our liability is bound to the maximum extent permitted by applicable law.

People often ask “are terms and conditions legally binding?” In most cases, yes — but laws vary by region, so treat this as practical operating terms, not legal advice.

12) Dispute resolution & governing law

We aim to resolve all customer concerns amicably through our support channels. If a resolution cannot be reached, the laws of California, USA govern these terms. Venue for any formal claims shall be the state or federal courts located in California.

*EU Consumer Jurisdiction Protection:* If you are a consumer habitually resident within the European Union, you additionally enjoy the full protection of the mandatory consumer laws of your home country, and you may bring legal claims before the competent local courts of your home EU Member State.

If you’re searching “services terms of use” or “what are terms of use”: that’s essentially what this section covers — the rules for using our site and placing orders.

13) Contact

• Email Support: [email protected]
• Fulfillment Traceability: Our customer service team operates primarily via email to ensure all digital proofs, artwork setups, and delivery specifications are recorded accurately without miscommunication.
• Support Hours: Monday–Friday, 10:00–18:00 (Pacific Time)
• How do I contact you? For existing orders, please always email us with your Order Number + clear photos. For pre-purchase inquiries, include your raw vector files and target dimensions.

FAQ (Terms & Customer Service)